RETURN AND REFUND POLICY
Last updated June 12, 2025
At Strezball, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.
Please note that this policy applies to all purchases made through our website, https://strezball.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.
We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at dev@tamotech.lk for assistance.
RETURNS
If you are not satisfied with your purchase or have received a damaged or incorrect item, you may request a refund or replacement within 14 days of delivery by contacting our customer support team at dev@tamotech.lk. Our team will guide you through the necessary steps for initiating a return or processing a replacement.
- Damaged or Incorrect Item: If the product is damaged or incorrect, please contact us immediately. We will either issue a full refund or send a replacement at no additional cost.
- Return Shipping Costs: Return shipping costs will only be reimbursed if the item received is damaged, faulty, or incorrect. In all other cases, the return shipping is non-refundable.
Please do not send any product back without first contacting our support team and receiving instructions.
Which are the items that cannot be refunded/replaced?
In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or exchange may not be possible. The following are circumstances under which we cannot accept exchanges or issue refunds:
- Late Request: Requests initiated more than 14 days after delivery cannot be accommodated.
- Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or replacement.
- Intentional Damage: Products that have been intentionally damaged, or otherwise destroyed, are not eligible for refund or replacement.
- Free or Complimentary Products: Replacement requests for items that were free or complimentary are not accepted.
How long will it take for the refund process to complete?
After your refund is approved, we will process the refund within 2-3 days. Please note, that depending on your bank or payment provider, it may take additional days for the refunded amount to reflect in your account. The refund will be credited back to your original payment method.
DISCLAIMER: The company has a dedicated team that reviews all refund requests. Their decision to accept or reject the request will be final. A refund may be rejected if the damage reported is different from what was mentioned or if the product is found to have been used or tampered with. If your refund request is rejected, no refund will be issued. You may choose to have the item shipped back to you at your own expense.
REPEATED REFUNDS REQUESTS
- We reserve the right to impose delivery charges if we observe a history of repeated refund or replacement requests. Additionally, we may make products ineligible for refund or replacement if a pattern of frequent requests is detected.
- We also reserve a right to make the products ineligible for refund, if we observe a transactional history of repeated refunds.
EXCHANGES
At Strezball, we offer free exchanges if your item is lost in transit or arrives damaged. In such cases, you may choose to either receive a replacement at no additional cost or request a full refund. To initiate an exchange, simply contact us with the details of the issue. We strive to resolve these situations as quickly as possible, ensuring you either get a new product or your money back. No need to return the damaged or lost item for an exchange or refund.
CANCELLATIONS
Immediate Order Processing and Cancellation Limitations
At Strezball, your shopping experience is our top priority. Please note that cancellations are not possible once an order has been placed. This allows us to process and ship your items as efficiently as possible. If you have any concerns or issues with your order, please contact our customer service team for assistance, and we will do our best to address any problems promptly
Cancellation from our end
We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:
- Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you’ve placed an order. If this happens, we’ll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
- Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn’t align with these or with applicable laws, we reserve the right to cancel it.
- Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we’ll cancel the order to protect both you and our platform.
Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.
CHANGES TO THIS POLICY
Strezball reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the “Last updated” date at the top of this page.
QUESTIONS
If you have any questions concerning our return and refund policy, please contact us at: